Privacy Policy
Last updated: March 13, 2025
Welcome to Prozen (“we”, “our”, or “us”). We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our RFQ-based AI platform (“Prozen” or “Service”), whether through our website, application, or subscription service. By accessing or using Prozen, you agree to the terms of this Privacy Policy.
Please review this Privacy Policy carefully to understand how we collect, use, and safeguard your personal information. By using Prozen, you consent to the data practices described in this policy.
1. Information We Collect
a. Information You Provide to Us
- Account Information: Name, email address, company name, contact number, etc. during registration.
- Project Data: Information input by users about proposals, clients, budgets, deliverables.
- Billing Information: Payment details (processed securely via third-party services).
b. Automatically Collected Information
- Usage Data: Pages visited, time on site, features used.
- Device Data: Browser type, device identifiers, IP address, operating system.
c. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance user experience and analyze performance. You can manage cookies in your browser settings.
2. How We Use Your Information
We use the collected data to:
- Generate accurate, AI-powered proposals
- Provide and maintain the Prozen service
- Improve and personalize your user experience
- Manage subscriptions and payments
- Communicate service updates and offers
- Ensure platform security and detect misuse
4. Data Security
We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, or destruction. This includes encryption, secure servers, and access controls.
5. Data Retention
We retain your personal and project data as long as your account is active or as needed to fulfill legal or contractual obligations. You can request deletion of your data at any time (subject to our legal requirements).
6. Your Rights
Depending on your location, you may have rights under laws such as GDPR or CCPA, including:
- Right to access, update, or delete your personal data
- Right to object to processing or withdraw consent
- Right to data portability
- Right to lodge a complaint with a supervisory authority
To exercise your rights, contact us at hello@prozen.ai.
7. Third-Party Links
Prozen may contain links to third-party sites or tools. We are not responsible for their privacy practices. Please review their privacy policies separately.
8. Children's Privacy
Prozen is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify users by email or via the platform if material changes occur.
10. Contact Us
If you have questions about these Terms, please contact:
Prozen AI [Operated by Vibrant-Info]
Email: hello@prozen.ai
Phone: +91-80-41600707
Head Office:
#1211, 3rd Floor, 22nd Cross,
HSR Club Road,
Sector 3, HSR Layout,
Bengaluru - 560102